Responsible Client/Party

Tipsy Designs appreciates the opportunity to offer our floral services for your wedding day. The goal is to always provide beautiful quality wood flowers and creations, as well as, making every effort to bring your vision to life. We hope above all, we can provide a wonderful and exceptional experience. 

Terms:

Payments are accepted in the form of cash, through PayPal with invoicing, or through our invoicing system, which does accept most major credit cards. 

Breakdown:

I understand that Tipsy Designs will complete all projects based off the inspiration photos, all information provided via written requests and notes. Within the limits and capabilities of the wood flowers, faux/preserved greenery and fillers. 

Colors:

I understand that it is solely my responsibility to choose the colors that will be used in my order and to clearly request how the colors will be distributed among the project. 
One to Three colors are to be chosen (raw/natural wood flowers are complimentary and not counted within those choices of colors), this is to be done in the consultation & approval process. Any additional fees may be accessed and required upon the choice of additional colors or changes of colors after the approval is granted in writing. However, I understand that once Tipsy Designs has dyed the flowers within the order, colors cannot be changed, this may incur an additional fee if change is possible. If consent of artistic freedom is provided, in writing, and is approved, it cannot be revoked once the order has begun. 

Timeline:

Prior to the start of my order, Tipsy Designs requests confirmations of all items on the contract, inspiration photos, and requests specific information such as but not limited to, colors, color distribution, handle wraps, and more. Responses to all inquiries by Tipsy Designs are due within a timely manner ( within 72 hours) to ensure your order is completed within the booked contracted date provided. 
Reminder after the 72 hours will be sent, after a total of 7 calendar days, Tipsy Designs cannot ensure that my order will be completed within the contracted due date and I will be notified to a new due date, if that change is required. Every effort on the behalf of Tipsy Designs will be made to ensure my wants are met within all capabilities. 

Changes and Modifications: 

In the event that I, the client, would like to make any changes or modification to my pieces after completion, Tipsy Designs will do their best to satisfy, but with the following limitations:

1. They must be minor modifications. This means it does not affect color changes, greenery filler changes, or the restarting the project.

2. They do not exceed the limitation of 3 modification or changes in total. I, the client understand that if these are exceeded or include restarting the project, a fee is required to be applied. 

Payments:

I understand that a 50%, non refundable deposit, is required to secure my selected event date/due date, and it represents my agreement to the terms outlined in this contract. I understand that failure to make a payment in full as scheduled, that I acknowledge that this agreement is no longer valid and I will be subject to cancellation fees. The final invoice for the remaining payment is sent once the flowers have been dyed and the payment is due within 48 hours of the invoice being sent. There is a maximum of 5 calendar days after the order is completed, for the payment to be settled in full. After the 5 calendar days, a storage fee per day will begin at $20/day. After final payment is received, your order will be shipped, with local pickup being available (Wadsworth Ohio being the primary pick up location.), or a delivery will be made as agreed upon ahead of time, within a 30 mile radius of Wadsworth Ohio for a set fee. Additional mileage subject to additional mileage fees. 
For local pickup or delivery, the final payment invoice will be sent at the dying of your flowers and due within 48 hours of the invoice being sent and no later than 5 calendar days prior to the scheduled delivery/pickup date set up in advanced. 
For other orders such as home decors and signs, I understand that payment is required 100% upfront. I understand that failure to pick up the item or finalize shipping information after 5 calendars, a storage fee per day will begin at $20/day. 

Additional Purchases-
These are considered add-ones and will require an additional or new contract. These will be invoiced at the time of order. If additional items are ordered after final payment, I understand that I am responsible for payment in full prior to delivery/pickup. Tipsy Designs understands that the unexpected happens and will make every conceivable effort to accommodate my circumstances. However, with last minute changes, I understand that Tipsy Designs cannot guarantee that my same flowers, greenery, or other customized items will be available on orders made after the original request, but will work diligently on my behalf to match the colors and chosen style as closely as possible. 

**The following applies if you choose not to ship**

PICK UP/DELIVERY AND/OR SET UP: If you choose not to have your items shipped, you may opt to pick up your items in Wadsworth, Ohio at the time of your order completion. We also offer delivery and/or set up to a chosen location or venue at a fee that must be booked ahead of time to ensure availability and cost for the date.

VENUES: It is the responsibility of the customer to ensure that Tipsy Designs staff are allowed to enter the premises and be provided with the time frame, date, any specific rules, and information on any equipment that will or will not be provided (Example: Ladder for arch/pergola piece placements). Tipsy Designs staff can coordinate with the venue if requested in cases where additional information is required, however, customer consent and information is required prior to the venue being contacted. If set up and delivery is booked and the venue does not allow for third party set up (Tipsy Designs), a portion of the fee may be discounted, depending on the location, travel time, and delivery requirements.

**The following applies if you choose shipping and handling**

SHIPPING & HANDLING: If you choose shipping and handling, it will be charged within the final payment invoice. I understand that in shipping there could be minor fixable impact on the fragile flowers due to the need to wrap tightly. This includes needing to reshape and fluff by hand if necessary. If any flower is damaged beyond repair by simple fluffing and reshaping, I will contact Tipsy Designs within 48 hours of receipt. If I do not contact them within this time period, I understand I forgo the option of replacement.

INSURANCE: It is the responsibility of the customer to request and pay for any shipping insurance that is requested to be added to your order. The customer must inform staff of the request at least 24 hours prior to the final payment invoice being sent. The customer will then receive a note from staff if your request is available, accepted and will place additional fees in the invoice. 

RUSH/EXPEDITED SHIPPING: Rush and/or expedited shipping and handling can be provided in certain cases; however, it is the customer’s responsibility to request any rush/expedited order shipping and handling promptly in order for the rush/expedited shipping and handling to be explored for availability. The customer will then receive a note from staff if your request is available, accepted and will place additional fees in the invoice. 

LIABILITY: It is the responsibility of the customer to provide accurate shipping information. Tipsy Designs shall not be held liable if an incorrect address is provided or the customer fails to inform of any address changes and the order encounters a problem such as but not limited to, return to sender, cannot be delivered or delivered to the incorrect address. If the order is returned to Tipsy Designs, the customer is responsible for all additional shipping and handling. Once an order has been shipped, Tipsy Designs shall not be held liable for any loss, delays or damages suffered. There are no refunds, exchanges and/or returns once the item(s) have been shipped. If any shipped items are subject to any of these challenges (lost, delayed, damaged, etc.) it is the responsibility of the customer to contact the shipping company directly. Please notify Tipsy Designs immediately if you encounter any of these issues. 

CANCELLATIONS: In the event I elect to cancel my event with Tipsy Designs, I agree that I will submit my request for cancellation in writing. Additionally, I acknowledge that I am requesting custom order floral design work from Tipsy Designs, and understand that, in the event I choose to cancel my event, I may be subject to cancellation fees for any supplies bought above and beyond the deposit amount. I understand that there are no refunds for cancellations of individual items after final payment is made. In the event of cancellation, I understand that my non-refundable deposit will be forfeited.